All orders will be scheduled for shipment in 1-2 business days after the order is placed, excluding holidays. This applies to Express orders as well. Orders placed after 11AM PST on Fridays may not be processed for shipping until the following Monday morning.
Once your order has been processed for shipment, you will receive an automated shipping notification titled “Your package is on the way." This will contain your tracking information
*If you do not receive your Tracking Email within 3 business days of placing your order please check your Spam and/or Promotions folders.
The shipping services offered are subject to change depending on carrier reliability; based on extreme delays caused by weather or overall package volume.
Transit times are estimates given by our carrier partners, we do not file claims for late deliveries and shipping costs are not refundable. If you do not see your country listed at checkout please contact our email as email@example.com for more details.
Our shipping facility as well as the carriers we use are not operating on the following holidays. If your order was placed on or around these holidays please add an additional 1-3 business days for your order to be processed.
New Year’s Day - January 1, 2021
Easter Sunday - April 4, 2021
Memorial Day - May 31, 2021
Independence Day - July 5, 2021
Labor Day - September 6, 2021
Thanksgiving Day - November 25, 2021
Christmas Day - December 25, 2021
New Year’s Day - January 1, 2022
We do apologize but at this time we cannot offer Express services to APO/FPO/DPO addresses.
If you refuse your shipment from Minisneakercollection, you are responsible for the original shipping charges, and any duties, taxes and/or customs charges on the package (both original and return shipments), plus the cost of returning the package to Minisneakercollection.
In some scenarios the carrier may not be able to complete delivery to your address due to uncontrollable circumstances. If you see your package has been marked “Return to Sender” please contact our email.
Once your order has been shipped out, the Minisneakercollection is not responsible for any losses or damages in transit. The customer’s responsibility is to follow the tracking information provided and contact the courier, to monitor the delivery of the shipment. Our team is happy to help you in recovering an item to the best of our abilities, however, we are unable to provide a replacement or refund until the item is returned successfully or confirmation that the item is being returned can be provided.